How to Create a Support Ticket on LEDGERS
Whether you’re facing a technical issue, need consultation, or want to escalate a request, we’re here to help! Here’s how to create a support ticket and track its progress.
Step-by-Step Guide to Creating a Support Ticket
Log in to LEDGERS:
Head to http://ledgers.cloud.
Click on the Login button, and enter your credentials.
Navigate to Support:
Once logged in, locate the Support button in the top-right corner of the navigation bar.
Click it, and you’ll be directed to the Support page, where all your existing tickets are listed.
Create a New Ticket:
Click on the Create Ticket button to start a new ticket.
You’ll see a form where you can enter the necessary details for your request.
Fill in Ticket Details:
Choose Ticket Type: Select the type of ticket based on your need – Tech Support, Escalation, Consultation, etc.
Select the Service: Choose the service for which you need assistance.
Enter Subject & Remarks: Briefly describe your issue in the Subject field and add any additional details in the Remarks section.
Submit the Ticket:
Once all details are filled in, click Submit to create the ticket.
Done! You’ll receive a confirmation, and your ticket will be added to the list.
Track Your Ticket Status:
To stay updated on your ticket’s progress, simply click on the ticket from the list to view its status and any responses.
That’s it! Your support ticket is now in the right hands, and help is on the way. Just sit tight and check back for updates.
Happy Accounting!